Praised for its writing style, research base, and range of topics covered, this text develops issues of diversity, ethics, technology, and the organizational use of groups and teams within a systems theory framework. Clearly organized and logically presented, this text provides the opportunity for outstanding discussions of critical issues. Harris and Sherblom effectively integrate real-world examples, hypothetical situations, social-science theories, and scholarly research into a unified discussion of small group and team communication. Extensive examples, case studies, and exercises engage students and help them to move from theoretical discussions into the application and experience of the concepts presented. New to This Edition A new chapter organization and inclusion of additional visual materials, including pictures, graphs and summaries, make the content clearer and more engaging to students. Includes more coverage of ethics throughout the text. An expanded Instructor's Manual now includes additional exercises and activities.