| Preface |
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ix | |
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1 | (20) |
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Six Sigma Defined and Explained |
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2 | (5) |
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Essentials of the Six Sigma Methodology |
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7 | (2) |
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Focus on Engaging People and Changing Processes |
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9 | (2) |
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Not Just Statistics, but Cultural Changes |
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11 | (2) |
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13 | (5) |
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18 | (2) |
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Manager's Checklist for Chapter 1 |
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20 | (1) |
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21 | (15) |
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22 | (1) |
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23 | (6) |
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29 | (1) |
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30 | (1) |
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31 | (1) |
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32 | (1) |
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Are You and Your Company Ready? |
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32 | (2) |
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The Correlation Between Quality and Cost |
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34 | (1) |
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Manager's Checklist for Chapter 2 |
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35 | (1) |
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36 | (26) |
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38 | (6) |
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Criteria for Business Metrics |
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44 | (8) |
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What Is the Cost of Poor Quality? |
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52 | (1) |
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Financial Linkage of Metrics and Results |
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52 | (8) |
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Keeping Your Process Capability |
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60 | (1) |
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Manager's Checklist for Chapter 3 |
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61 | (1) |
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62 | (17) |
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Getting Started: The Do's |
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63 | (2) |
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Getting Started: The Don'ts |
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65 | (3) |
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Readying the Organization |
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68 | (6) |
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74 | (3) |
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What to Expect from Outside Consultants |
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77 | (1) |
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Manager's Checklist for Chapter 4 |
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78 | (1) |
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Roles and Responsibilities |
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79 | (11) |
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80 | (1) |
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80 | (3) |
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83 | (2) |
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85 | (1) |
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86 | (1) |
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87 | (1) |
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87 | (2) |
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Manager's Checklist for Chapter 5 |
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89 | (1) |
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90 | (15) |
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91 | (2) |
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93 | (1) |
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94 | (4) |
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98 | (1) |
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99 | (2) |
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101 | (2) |
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The Power and Discipline of the Sequence |
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103 | (1) |
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Manager's Checklist for Chapter 6 |
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103 | (2) |
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Quick Overview of Six Sigma Tools |
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105 | (27) |
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105 | (1) |
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106 | (1) |
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107 | (8) |
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Key Tool #1: Process Mapping |
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115 | (1) |
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116 | (4) |
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Key Tool #3: Measurement Systems Analysis |
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120 | (1) |
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Key Tool #4: Process Capability Tool |
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121 | (2) |
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Key Tool #5: Multivariate Study |
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123 | (1) |
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Key Tool #6: Hypothesis Testing |
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124 | (1) |
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Key Tool #7: Failure Mode Effect Analysis |
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125 | (1) |
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Key Tool #8: Design of Experiments |
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126 | (2) |
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Key Tool #9: Control Plan |
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128 | (2) |
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Manager's Checklist for Chapter 7 |
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130 | (2) |
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Selecting Six Sigma Projects |
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132 | (14) |
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133 | (1) |
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Defect Project Selection Opportunities |
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134 | (4) |
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138 | (2) |
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140 | (3) |
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Successful Project Characteristics |
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143 | (1) |
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Manager's Checklist for Chapter 8 |
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144 | (2) |
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146 | (13) |
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Basic Infrastructure Requirements |
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147 | (2) |
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149 | (2) |
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151 | (1) |
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152 | (2) |
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154 | (1) |
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Reinforcement and Control |
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155 | (2) |
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Manager's Checklist for Chapter 9 |
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157 | (2) |
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159 | (20) |
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161 | (2) |
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163 | (5) |
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168 | (2) |
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170 | (3) |
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173 | (2) |
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The End ...and the Beginning |
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175 | (1) |
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Manager's Checklist for Chapter 10 |
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176 | (3) |
| Index |
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179 | |