Pharmacy Management
by Desselle, Shane P., Ph.D.; Zgarrick, David P., Ph.D.Format: Paperback
Pub. Date: 2004-10-25
Publisher(s): McGraw-Hill Medical
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Summary
Developed for the required management course in all pharmacy curriculums, this text focuses on the principles applicable to all practice settings and all aspects of pharmacy practice Covers everything from time and stress management to service marketing and financial skills with numerous case studies.Features management theory and models directly applied to pharmacy practice with appropriate cases and examples.
Author Biography
Shane P. Desselle, PhD, RPh
Duquesne University
Mylan School of Pharmacy
Pittsburgh, PA
Duquesne University
Mylan School of Pharmacy
Pittsburgh, PA
Published peer-reviewed articles in Journal of the American Pharmaceutical Association, Journal of Pharmaceutical Marketing and Management, Journal of Managed Pharmaceutical Care, Journal of Pharmacy Teaching, Journal of Health and Social Policy, Journal of Pharmaceutical Marketing and Management, Journal of Social and Administrative Pharmacy, American Journal of Health-Systems Pharmacy, Journal of Managed Care Pharmacy, American Journal of Pharmacy Education, Drug Information Journal, and U.S. Pharmacist, Teaches courses in health care systems, health economics, and research methods.
David P. Zgarrick, PhD, RPh
Midwestern University- Chicago College of Pharmacy
Downer’s Grove, IL
Published peer-reviewed articles in American Journal of Pharmaceutical Education, American Journal of Health-Systems Pharmacy, Pharmacy Case Review, Case Studies in Pharmacy Management, and Clinical Therapeutics. Thirty-five peer-reviewed presentations. Eighteen grants and awards. Experienced teacher.
Table of Contents
Section I—Why Study Management in Pharmacy School?
1. Pharmaceutical Care as a Management Movement by Shane Desselle
2. Management Functions by David Zgarrick
Section II—Managing Yourself
3. Time Management/Organizational Skills by Dana Hammer
4. Stress Management by Gireesh Gupchup & Marcia Worley
Section III—Managing Operations
5. Strategic Planning by Glenn Schumock & Godwin Wong
6. Business Planning by Glen Schumock and Godwin Wong
7. General Operations Management by Noel Wilkin
8. Managing Technology and Information Systems by Margaret Thrower & Bill Felkey
9. Ensuring Quality in Pharmacy Operations by Terri Jackson
Section IV—Managing People
10. Organizational Structure and Behavior by Caroline Gaither
11. Human Resources Management Functions by David Holdford
12. Performance Appraisal Systems by Shane Desselle
13. Customer Service by David Tipton
14. Contemporary Workplace Issues by Vincent Giannetti
Section V—Managing Money
15. Accounting Basics by Stephen Paul & Marko Mychaskiw
16. Third-party Payer Considerations by Julie Ganther-Urmie
17. Budgeting by David Gettman
18. Finance—Corporate by Thomas Mattei
19. Finance—Personal by David Latif
Section VI—Managing Traditional Goods & Services
20. Marketing Theory by John Bentley
21. Marketing Applications by William Doucette
22. Purchasing and Inventory Management by Donna West
23. Merchandising by Edward Cohen
Section VII—Managing Value-added Services
24. Appraising the Need for Value-added Services by David Zgarrick
25. Implementing Value-added Services by Randal McDonough
26. Reimbursement for Value-added Services by Kathleen Snella
27. Evaluating the Outcomes of Value-added Services by Michelle Chui
Section VIII—Managing Risks in Pharmacy Practice
28. Compliance with Regulations and Regulatory Bodies by Bartholomew Clark
29. Medication Errors by Matthew Grissinger
Section IX—Management Applications in Specific Pharmacy Practice Settings
30. Applications in Chain Community Pharmacy by Michelle Belsey
31. Applications in Independent Community Pharmacy by Joseph Bonnarens
32. Applications in Hospital Pharmacy by Frank Massaro & William Gouveia
33. Applications in Emerging Practice Settings by Judith Cahill
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