The Performance Challenge: Developing Management Systems to Make Employees Your Organization's Greatest Asset

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Format: Hardcover
Pub. Date: 1999-01-01
Publisher(s): Perseus Books
List Price: $35.00

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Summary

Businesses of all shapes and sizes constantly struggle to balance the immediate demands of the market and shareholders against the cost of investing internally in the long-term development of their employees. And though many organizations draw up eloquent mission statements and proudly proclaim that "our people are our greatest asset," in practice they fail to make the commitment to employees in favor of meeting short-term goals. The net result is a failure to achieve a consistently high level of performance.InThe Performance Challenge,Jerry W. Gilley, Nathaniel W. Boughton, and Ann Maycunich draw from their extensive research, teaching, and consulting experience to present a comprehensive approach to performance management that will help executives in any organization lear to establish a dynamic balance among people, processes, and strategic objectives. The cornerstone of this approach is the Performance Alignment Model, which consists of seven separate but interrelated steps: conducting stakeholder valuation improving job design establishing synergistic relationships applying performance coaching conducting developmental evaluations creating performance growth and development plans linking compensation and rewards to performance growth and development As executives learn to apply these principles simultaneously, they can pinpoint obstacles to performance improvement and create an environment that successfully assesses stakeholder needs and expectations; links employees' tasks and responsibilities directly to the company's strategic goals and objectives; provides opportunities for mentoring, skills development, and feedback to enhance performance; and rewards employees for entrepreneurship, leadership, teamwork, creativity, and loyalty. In the process, managers take on new roles as coaches, trainers, and counselors, while corporate leaders reward those who contribute to collaborative, creative problem solving.Ultimately,The Performance Challengeoutlines a vision of a new type of corporate structurethe "developmental" organizationdefined by its abilities to enhance the collective talent of its employees for the purposes of better serving its customers and shareholders.

Author Biography

Jerry W. Gilley is an associate professor in organizational and human resource development at Iowa State University and was formerly the director of organizational and executive development for William M. Mercer, Inc. He lives in Ames, Iowa.

Table of Contents

List of Figures
ix
Acknowledgments xi
Why Organizations and Employees Fail to Achieve Desired Results
1(18)
The Performance Challenge
3(1)
The Performance Alignment Process
4(7)
Developing Leadership Effectiveness
11(1)
Creating Virtual Teams
12(1)
Principles of Performance Improvement
12(4)
Conclusion
16(3)
Conducting Stakeholder Valuations
19(18)
External Stakeholders
20(3)
Internal Stakeholders
23(4)
Identifying Stakeholders Needs
27(1)
Identifying Stakeholders Expectations
28(1)
Identifying Organizational Realities
29(3)
Information Analysis
32(3)
Conclusion
35(2)
Improving Job Design
37(16)
Organizations as Systems
37(4)
Goals, Design, and Management
41(8)
Conclusion
49(4)
Establishing Synergistic Relationships
53(18)
Synergistic Relationships
54(14)
Applying the Synergistic Relationships Model
68(1)
Conclusion
69(2)
Applying Performance Coaching
71(20)
Developing Feedback Skills
72(2)
The Performance Coaching Process
74(5)
Performance Coaching Continuums
79(8)
Self-esteeming and Securing Results Through Rewards
87(1)
Interface of Performance Coaching Competencies and the Performance Alignment Process
88(1)
Conclusion
89(2)
Conducting Developmental Evaluations
91(26)
Types of Developmental Evaluations
93(4)
Conducting Pre-review Activities
97(1)
Danger, Danger, Will Robinson!
98(4)
Conducting Developmental Evaluations
102(7)
Dealing with Employee Disagreements, Excuses, and Performance Barriers
109(3)
The Evaluation Form---A Restrictive Document
112(1)
Conclusion
113(4)
Creating Performance Growth and Development Plans
117(22)
Forging a Performance Growth and Development Partnership
117(2)
Motivating Employees
119(2)
Creating a Self-esteeming Environment
121(4)
Delegation as a Growth and Development Strategy
125(4)
Building on Strengths and Managing Weaknesses
129(2)
Designing Learning Acquisition and Transfer Plans
131(5)
Conclusion
136(3)
Linking Compensation and Rewards to Performance Growth and Development
139(15)
Developing a Compensation and Rewards Philosophy
140(1)
Linking Compensation and Rewards to Guiding Principles
141(1)
Selecting Compensation and Reward Strategies
142(5)
Identifying Performance Growth and Development Goals
147(1)
Identifying Rewards That Enhance Employee Growth and Development
147(1)
Integrating Components of an Effective Compensation and Reward Program
148(3)
Linking Compensation and Rewards to Performance Growth and Development Outcomes
151(2)
Conclusion
153(1)
Developing Leadership Effectiveness
154(17)
Leadership Effectiveness Model
154(15)
Using Executive Coaching to Develop Leadership Effectiveness Skills
169(1)
Conclusion
170(1)
Creating Virtual Teams
171(19)
Business Strategy
172(1)
Work Groups
172(2)
Performance Teams
174(5)
Virtual Teams
179(4)
Harmony and Efficiency Model of Virtual Teams
183(6)
Conclusion
189(1)
Beyond the Learning Organization
190(17)
Reinventing Human Resources: Blessing or Burden?
191(3)
Linking Employee Performance Goals to Strategic Business Goals and Objectives
194(1)
Adopting an Inclusive Approach to Organizational Problem Solving
195(1)
Incorporating Diversity into the Fabric of the Organization
196(1)
Embracing Career Development Strategies
197(4)
Adopting a Continuous Change Philosophy
201(2)
Overcoming the Self-defeating and Dysfunctional Organization
203(3)
Conclusion
206(1)
Appendix: Performance Coaching Inventory 207(26)
Manager's Self-report
211(9)
My Manager Report
220(13)
References 233(2)
Index 235

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