Negotiate and Win : Proven Strategies from the NYPD's Top Hostage Negotiator

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Format: Hardcover
Pub. Date: 2004-05-19
Publisher(s): McGraw-Hill
List Price: $19.95

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Summary

Proven techniques from the world's most famous police negotiator turned business consultant As chief negotiator for the NYPD, Dominick Misino talked people down from bridges, got felons to give up hostages, and even disarmed terrorists with a few well-chosen words. But Misino's fame as a crack negotiator isn't limited to the world of law enforcement. One of today's most sought-after experts on business negotiation, he's shown managers around the globe how to apply his proven techniques to their business negotiations. In Negotiate and Win, Misino: Tells readers how to be better negotiators in business and in life, including how to get the best deal from suppliers, winning the raise you want, and persuading kids to do the right thing Shares riveting anecdotes--from how he got a jumper down off the Whitestone Bridge to how he persuaded skyjackers to surrender Walks readers through tested-inthe- trenches strategies that defy conventional wisdom

Author Biography

Dominick J. Misino (New York, NY) is recognized as one of the leading international experts on business negotiation. He has been featured in the Harvard Business Review and on CNN, "Good Morning America," and other nationally televised programs.

Table of Contents

Introduction: Talk to Mep. 1
Fifty Ninja Warriors at Your Back: Teamwork and the different roles in a negotiationp. 9
Position Is Everything: Before you negotiate, be mentally and physically in the right placep. 23
Don't Give the Bad Guy a Gun: Before you begin to negotiate, know what you will not give upp. 39
Contain, Negotiate, Close: There are three phases to every negotiation. Finish one before you go on to the nextp. 57
Your Ears Are Your Most Important Tool: Good negotiating comes down to good listening. If you can't hear, you can't negotiatep. 73
The First Yes: Establishing rapport makes it possible to negotiate when your life is on the linep. 87
Is He a Psycho, or Just a Maniac?: Knowing what kind of crazy you're dealing with can help you tailor your negotiating approachp. 99
The Two Ds: Demands and Deadlines: To the skilled negotiator, demands and deadlines are like diamonds: your best friendsp. 119
Sometimes It Only Takes Three Cigarettes: The end game: closing the dealp. 137
The Five-Minute Car Deal and More Real-Life Adventures: A hostage negotiator looks at some real-life negotiation problemsp. 155
Don't Get Taken: Tips to avoid becoming a sucker-or a hostagep. 173
Indexp. 183
Table of Contents provided by Ingram. All Rights Reserved.

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