Managing Business Ethics: Straight Talk About How to Do It Right,9780471246527

Managing Business Ethics: Straight Talk About How to Do It Right

by ;
Edition: 2nd
ISBN13: 9780471246527
ISBN10: 0471246522
Format: Paperback
Pub. Date: 1999-01-01
Publisher(s): John Wiley & Sons Inc
List Price: $56.80

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Summary

Two experts in the field look at business ethics in a radically new way, stressing the importance of considering ethics as an issue that can be taught and managed much like other cultural characteristics. It provides readers with an understanding of how corporations can positively influence the behavior of employees, and how to improve the ethical decision making capabilities of their employees. Uses easy-to-understand terms to describe ethical dilemmas, concentrating on typical dilemmas businesses encounter, how managers can encourage ethics in their departments and how an organization can manage ethics through its culture. Features actual company examples and advice from managers in organizations who are "doing things right."

Table of Contents

Preface ix
SECTION I INTRODUCTION TO BUSINESS ETHICS
Introducing Straight Talk About Managing Business Ethics: Where We're Going and Why
3(19)
Introduction
3(1)
Taking Away the Mystery
4(1)
Moving Beyond Cynicism
4(2)
Isn't Business Ethics Just a Fad?
6(2)
Can Business Ethics Be Taught?
8(6)
This Book Is About Managing Ethics
14(1)
Bringing Ethics Down to Size
15(1)
Ethics and the Law
16(1)
How the Book Is Structured
16(1)
Conclusion
17(1)
Discussion Questions
18(1)
Exercise---Your Cynicism Quotient
18(1)
Notes
19(3)
Why Be Ethical? (Why Bother? Who Cares?)
22(31)
Introduction
22(1)
The Motivation to Be Ethical
23(1)
The Media Focus on Ethics and Corporate Reputation
23(2)
Managers Care About Ethics
25(1)
Executive Leaders Care About Ethics
26(1)
Employees Care About Ethics---Employee Attraction and Commitment
27(1)
Individuals Care About Ethics---Reputation Counts
28(1)
Does Society Care? Business and Social Responsibility
29(11)
Ethics and the New Organizational Paradigm
40(2)
Conclusion
42(1)
Discussion Questions
42(1)
Case: River Blindness
43(2)
How Fines Are Determined under the U. S. Sentencing Guidelines
45(2)
Notes
47(6)
SECTION II ETHICS AND THE INDIVIDUAL
Common Ethical Problems
53(26)
Introduction
53(1)
Human Resources Issues
54(6)
Conflicts of Interest
60(3)
Customer Confidence Issues
63(4)
Use of Corporate Resources
67(4)
When All Else Fails---Blowing the Whistle
71(5)
Conclusion
76(1)
More Cases for Discussion
76(1)
Discussion Questions
77(1)
Notes
78(1)
Deciding What's Right: A Prescriptive Approach
79(21)
Introduction
79(1)
Prescriptive Approaches to Ethical Decision Making in Business
80(5)
Eight Steps to Sound Ethical Decision Making in Business
85(5)
Practical Preventive Medicine
90(3)
Conclusion
93(1)
Discussion Questions
94(1)
Case: Pinto Fires
Dennis A. Gioia
95(3)
Another Short Case for Discussion
98(1)
Notes
99(1)
Deciding What's Right: A Psychological Approach
100(27)
Introduction
100(1)
Moral Awareness and Moral Judgment
100(2)
Individual Differences, Moral Judgment, and Ethical Behavior
102(6)
Locus of Control
108(1)
Cognitive Barriers to Good Ethical Judgment
109(8)
Conclusion
117(1)
Personal Reflections on the Pinto Fires Case
117(5)
Dennis A. Gioia
Discussion Questions
122(1)
Another Short Case for Discussion
122(1)
Notes
123(4)
SECTION III ETHICS AND THE MANAGER
Ethical Problems of Managers
127(21)
Introduction
127(1)
Managing the ``Basics''
127(8)
Managing a Diverse Workforce
135(6)
Managing Up and Across
141(4)
Conclusion
145(1)
More Short Cases for Discussion
145(1)
Discussion Questions
146(1)
Notes
146(2)
Managing for Ethical Conduct
148(31)
Introduction
148(1)
In Business, Ethics Is About ``Behavior''
148(1)
Our Multiple Ethical Selves
149(2)
Reward Systems
151(7)
``Everyone's Doing It''
158(2)
People Fulfill Assigned Roles
160(3)
People Do What They're Told
163(3)
Responsibility Is Diffused in Organizations
166(3)
Conclusion
169(1)
Am I ``Walking My Talk?''
169(1)
Discussion Questions
170(1)
Case: Sears, Roebuck, and Co: The Auto Center Scandal
170(3)
Another Short Case for Discussion
173(1)
Notes
174(5)
SECTION IV ETHICS AND THE ORGANIZATION
Ethical Problems of Organizations
179(25)
Introduction
179(1)
Managing Stakeholders
180(1)
Ethics and Consumers
181(9)
Ethics and Employees
190(5)
Ethics and Shareholders
195(2)
Ethics and the Community
197(5)
Conclusion
202(1)
Discussion Questions
202(1)
Notes
203(1)
Ethics as Organizational Culture
204(42)
Introduction
204(1)
A ``Cookie Cutter'' Approach Won't Work
204(3)
Organizational Ethics as a Cultural Phenomenon
207(2)
Formal Cultural Systems
209(13)
Informal Cultural Systems
222(6)
Developing and Changing the Ethical Culture
228(1)
A Cultural Approach to Changing Organizational Ethics
229(5)
The Ethics of Managing Organizational Ethics
234(1)
Conclusion
234(1)
Discussion Questions
235(1)
Case: Video Tek Corporation
235(5)
Another Case: Culture Change at Denny's
240(2)
Notes
242(4)
Creating an Ethical Organizational Culture: Model Ethics Programs
246(43)
Introduction
246(1)
Structuring Ethics Management: The Ethics Infrastructure
247(3)
Communicating Ethics
250(22)
Evaluating the Ethics Program
272(1)
Values or Compliance Approaches
273(1)
Ethics Management at the Holt Companies
274(8)
Conclusion
282(1)
Discussion Questions
283(1)
Case: What's Wrong with This Picture?
284(1)
Notes
284(5)
SECTION V ETHICS AND THE WORLD
Managing for Ethical Conduct in a Global Business Environment
289(31)
Introduction
289(1)
Focus on the Individual Expatriate Manager
289(16)
The Organization in a Global Business Environment
305(5)
Conclusion
310(1)
Discussion Questions
310(1)
Case: The Gift
311(1)
Appendix: Caux Round Table Principles for Business
312(4)
Notes
316(4)
Appendix Integrative Case: Manville Corporation 320(11)
Introduction
320(10)
Discussion Questions
330(1)
Index 331

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