Acknowledgments |
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ix | |
Introduction |
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xi | |
What this Book can do for you |
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xiii | |
A Note to Readers |
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xi | |
PART ONE THE CAUSE OF ALL ARGUMENTS, CONFLICTS, FEUDS, AND ESTRANGEMENTS |
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3 | (8) |
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11 | (3) |
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14 | (8) |
PART TWO THE SOLUTION TO ALL ARGUMENTS, CONFLICTS, FEUDS, AND ESTRANGEMENTS ... WITH REAL-WORLD. REAL-LIFE EXAMPLES AND SCENARIOS |
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SECTION I: Keeping Sparks from Becoming Flames: Put out the Fire Before it Even Begins by Handling Difficult People, Conversations, and Situations the Best Way, Right Away |
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Resolve Any Personality Conflict in Minutes |
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22 | (5) |
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How to Ignore Someone's Advice Without Causing Hurt Feelings |
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27 | (4) |
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In Business, Turn Any Complaint into a Plus |
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31 | (3) |
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When Asked for Your Opinion: What to Say When There's Nothing Nice to Say |
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34 | (3) |
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Handle Annoying Nonsense Criticism Smoothly and Simply |
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37 | (3) |
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The Psychological Secret to Critizing Anyone About Anything, Without Ever Offending |
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40 | (4) |
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Passive Aggression: The Thirty-Second Technique to Deal with People Who Won't Deal |
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44 | (3) |
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The Secret to Handling the Person Who Is (Amazingly) Never Wrong |
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47 | (6) |
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Special Techniques for Special People: From Neurotic to Psychotic, Getting Along with People Who are Emotionally Unwell |
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53 | (5) |
SECTION II: Putting Out Small Fires: Resolve Simple Disagreements and Arguments in Your Favor When You Get Anyone to See the Situation from Your Point of View |
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Get Anyone to Do or Not Do Something, Happily and Without an Argument |
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58 | (6) |
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When You Both Want What's Best but Disagree over How to Proceed, Get Your Way, Right Away |
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64 | (5) |
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``Two for Me, and None for You'': The Best Method to Divide Anything Fairly and Equitably to Avoid a Conflict |
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69 | (7) |
SECTION III: When You Mess Up a Little: The Psychological Secrets to Quickly and Easily Gain Forgiveness |
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``You Called Me a What?'': When You Say the Wrong Thing, Make It Okay in Less Than One Minute |
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76 | (3) |
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Gain Forgiveness: When You Do the Wrong Thing and It Can Be Corrected, and When You Do the Wrong Thing and It Cannot Be Corrected |
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79 | (7) |
SECTION IV: When You Mess Up a Lot: Learn the Complete Psychological Strategy to Get Anyone to Forgive You for Anything: Whether You Lied, Cheated, or Stole, You Can Make Things Right Again, Fast |
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Get Anyone to Forgive You for Anything: Reestablish Any Friendship or Relationship When You Are Clearly in the Wrong: There's Some Interaction, but No Real Communication |
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86 | (11) |
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Be Forgiven When You Do Something Clearly and Objectively Wrong and This Person Wants Nothing to Do with You |
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97 | (3) |
SECTION V: ``There's No Reason We Shouldn't Be Talking'': The Situation Just Got Out of Hand and Now You Want to Make Things Good Again |
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``This Is Silly!'': When a Recent Conversation or Situation Gets Blown Out of Proportion, Smooth Things Over Fast and Easy |
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100 | (3) |
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When Time Has Passed and Nobody's Talking, a Simple Yet Fast Technique to Bring Back the Good Old Days |
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103 | (5) |
SECTION VI: You Can Be the Great Peacemaker: End Any Estrangement, Conflict, or Feud: When Nobody's Talking-Wheather It's Been Twenty Minutes or Twenty Years-Put the Past in the Past and Bring People Together |
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In Any Situation, Personal or Professional, Bring People Closer Together Who Have Either Grown Apart or Who Just Don't Get Along Very Well |
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108 | (5) |
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The Rift: ``Let's End the Nonsense'': When They Drifted Apart over Something Minor or Now Irrelevant |
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113 | (10) |
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The Estranged Relationship: ``It's Nothing You Did. I Just Don't Like You and What You Stand For'': Resolving Conflicts over Beliefs, Values, and Lifestyle |
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123 | (11) |
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Facts and Fairness: What Created the Rift Is Still Relevant: When It's Everybody for Himself, Learn the Keys to Settling Any Deadlock in a Mediation, Arbitration, or Negotiation |
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134 | (7) |
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The Family Feud Over $$$: End It Now |
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141 | (8) |
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Help Anyone Gain Forgiveness: The Psychological Strategy to Get One Person to Simply Listen to the Other |
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149 | (8) |
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In Case of Emergency: Seven Advanced Psychological Tactics for the Most Stubborn, Difficult, and Trying People and Situations |
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157 | (5) |
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Bonus! The Nine Rules to Drastically Improve Any Relationship of Any Kind |
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162 | (3) |
Frequently asked questions |
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165 | (6) |
Conclusion |
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171 | (1) |
The Power of Persistence |
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172 | (1) |
About the Author |
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173 | |