About the Authors |
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Preface |
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Foreword |
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Donald M. Berwick, MD, MPP |
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Acknowledgments |
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xiii | |
Introduction |
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xv | |
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The Framework Applied to a Change, |
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The Framework in Daily Life, |
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PART I. Build a Foundation |
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3 | (22) |
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Developing Physician Leaders, |
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Creating Effective Governance, |
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25 | (20) |
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Vision as a Competitive Strength, |
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Vision as Driver of Change, |
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Chapter 3. Culture and Compact |
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45 | (16) |
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Creating a New Physician Compact, |
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Making a New Compact Real, |
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PART II. Systematically Employ Change Levers |
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Chapter 4. Align a Change Team |
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61 | (16) |
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Lessons from a Change Agent, |
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Aligning Leadership to Drive Change, |
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Chapter 5. Involve Physicians to Enhance Change Design and Implementation |
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77 | (20) |
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Involving Physicians as Participants in Improvement Activities, |
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Overcoming Challenges Associated with Pilots, |
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Mark Murray, MD, MPA, and Catherine Tantau, BSN, MPA |
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Chapter 6. Develop Tension for Change |
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97 | (14) |
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Strategies to Engage Physicians, |
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Chapter 7. Address Resistance |
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111 | (18) |
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Acknowledging Transitions, |
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From Resistance to Responsibility, |
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The Power of Storytelling, |
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Chapter 8. Build Consistency |
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129 | (18) |
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Compensation in Perspective, |
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Simple, Obvious, and Wrong! |
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PART III. Moving to Action |
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Chapter 9. Application of Change...Levers to Compact Change |
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147 | (12) |
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Chapter 10. Accelerating Change...When You Are an Outsider |
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159 | (16) |
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Building Shared Accountability, |
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Supporting Medical Group Development, |
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Chapter 11. Moving Forward: Mindset and Action |
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175 | (6) |
References and Footnotes |
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181 | (2) |
Index |
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183 | |