Kaplan Human Resource Certification : Proven, Practical Tools to Help You Pass the PHR and SPHR Exams
by Karen Yasgoor; Susan C BresslerFormat: Paperback
Pub. Date: 2008-11-04
Publisher(s): Kaplan Publishing
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Summary
Kaplan Human Resource Certificationis a comprehensive resource for HR professionals seeking career enhancement and advancement. Features include:4 practice tests (2 for each test) to help the reader prepare for the PHR and SPHR exams Comprehensive overview of the HR field In-depth, targeted review of core concepts Insider tips and strategies from HR experts Appendices with helpful job search information
Table of Contents
| About the Authors | p. vii |
| Human Resource Management Overview | p. 1 |
| The Basics of Professional Human Resource Certification | p. 3 |
| Structure of the PHR and SPHR Examinations | p. 11 |
| Core Knowledge Requirements for the PHR and SPHR Exams | p. 12 |
| Studying for the Exam | p. 13 |
| A Suggested Study Timeline | p. 18 |
| Core Knowledge Requirements | p. 21 |
| The Importance of Human Resources to an Organization | p. 21 |
| Organizational Goals and Needs | p. 22 |
| Human Resources and Staffing | p. 23 |
| Diversity | p. 26 |
| HR Ethics and Professional Standards | p. 27 |
| Employee Records Management | p. 28 |
| High Performance Work Systems | p. 31 |
| Leadership Concepts/Communication | p. 33 |
| Adult Learning, Motivation, and Training | p. 36 |
| Risk Management | p. 41 |
| Contract Negotiation and Bargaining | p. 42 |
| Strategic Planning and Management | p. 43 |
| Meeting an Organization's Objectives | p. 43 |
| Chapter Summary | p. 56 |
| Review Questions | p. 57 |
| Answers to Review Questions | p. 58 |
| Workforce Planning | p. 59 |
| Workforce Planning and Employment | p. 59 |
| Staffing Alternatives | p. 59 |
| Employer Marketing and Branding | p. 60 |
| Recruitment Sources and Strategies | p. 60 |
| Internal Assessment Techniques | p. 61 |
| Selection Tests, Tools, and Methods | p. 65 |
| Reliability and Validity | p. 68 |
| Interviewing | p. 70 |
| Relocation | p. 72 |
| Total Rewards, Recruitment, and Retention | p. 73 |
| Negotiation Skills and Techniques | p. 73 |
| Organizational Exit Procedures | p. 74 |
| Chapter Summary | p. 78 |
| Review Questions | p. 79 |
| Answers and Explanations | p. 80 |
| Human Resource Development | p. 81 |
| Laws and Regulations | p. 81 |
| Organizational Development Theories and Applications | p. 84 |
| Task/Process Analysis | p. 85 |
| Training and Development Applications in HRD | p. 87 |
| Designing Training and Development Programs | p. 90 |
| Training (Instructional) Methods and Materials | p. 91 |
| Training Program Effectiveness: Assessment, Evaluation, and Outcomes | p. 92 |
| Performance Appraisal Methods | p. 94 |
| Mentoring and Executive Coaching | p. 96 |
| Global Issues | p. 97 |
| Chapter Summary | p. 97 |
| Review Questions | p. 98 |
| Answers and Explanations | p. 99 |
| Total Rewards | p. 103 |
| Total Rewards Strategies | p. 103 |
| Economics and the Labor Market | p. 107 |
| Total Rewards: Compensation | p. 108 |
| Job Pricing and Pay Structures | p. 112 |
| Job Evaluation Methods | p. 112 |
| Total Rewards: Benefits Required by Law | p. 113 |
| Chapter Summary | p. 116 |
| Review Questions | p. 117 |
| Answers and Explanations | p. 118 |
| Employee and Labor Relations | p. 119 |
| Laws Affecting Employment in Union and Nonunion Environments | p. 119 |
| Individual Employment Rights, Issues, and Practices | p. 122 |
| ELR and Union Environments | p. 123 |
| Facilitating Positive Employee Relations | p. 129 |
| Chapter Summary | p. 130 |
| Review Questions | p. 131 |
| Answers and Explanations | p. 132 |
| Risk Management | p. 135 |
| Workplace Health, Safety, Security, and Privacy | p. 136 |
| Occupational Injury and Illness Hazards | p. 137 |
| Workplace Safety Risks | p. 138 |
| Workplace Security Risks | p. 139 |
| Workplace Violence | p. 140 |
| Incident and Emergency Response Plans | p. 141 |
| Internal Investigation, Monitoring, and Surveillance | p. 143 |
| Substance Abuse and Dependency | p. 144 |
| Business Continuity and Disaster Recovery Plans | p. 146 |
| Data Integrity Techniques and Technology | p. 147 |
| Chapter Summary | p. 147 |
| Review Questions | p. 148 |
| Answers and Explanations | p. 149 |
| Other Important Labor Laws | p. 151 |
| Title VII and the Civil Rights Act of 1964 | p. 151 |
| Employment Discrimination and Anti-Employment Discrimination | p. 151 |
| Employment Discrimination Exceptions | p. 152 |
| At-Will Employment | p. 152 |
| Affirmative Action and Equal Opportunity Discrimination | p. 154 |
| Anti-discrimination Regulations | p. 155 |
| Workplace Policies that May Result in Discrimination | p. 157 |
| Sexual Orientation, Gender Differences, Race, and National Origin | p. 160 |
| Sexual Harassment | p. 161 |
| Nonwork Discrimination: Breaks, Vacation Time, and Leaves of Absence | p. 163 |
| Workplace Investigations | p. 164 |
| Preventing Retaliation Claims by Employees | p. 165 |
| Employees' Rights | p. 166 |
| Chapter Summary | p. 167 |
| Review Questions | p. 168 |
| Answers and Explanations | p. 169 |
| International HRM: Global Workforce Training and Development | p. 171 |
| Global Diversity: Cross-Cultural Training and Development | p. 172 |
| Stages of Global Diversity | p. 172 |
| Assimilating New Employees | p. 173 |
| Global Workforce Development | p. 173 |
| Global Selection and Retention | p. 174 |
| Global Succession Planning and Management Development | p. 175 |
| HR's Strategic Partnership | p. 175 |
| Change Management | p. 175 |
| International Compensation Models and Benefits Programs | p. 176 |
| Creating Global Mind-sets | p. 176 |
| How Expatriates Are Aligned with Global Systems Thinking | p. 177 |
| Corporate Restructuring | p. 178 |
| Exhibit A: Fiduciary Concerns and HRM | p. 181 |
| Review Questions | p. 186 |
| Answers and Explanations | p. 187 |
| PHR Exam 1 | p. 189 |
| Practice Test: PHR Exam 1 | p. 189 |
| Answers to Questions and Explanations | p. 223 |
| PHR Exam 2 | p. 237 |
| Practice Test: PHR Exam 2 | p. 237 |
| Answers to Questions and Explanations | p. 273 |
| SPHR Exam 1 | p. 283 |
| Practice Test: SPHR Exam 1 | p. 283 |
| Answers to Questions and Explanations | p. 325 |
| SPHR Exam 2 | p. 345 |
| Practice Test: SPHR Exam 2 | p. 345 |
| Answers to Questions and Explanations | p. 381 |
| Exam Codes and Test Specifications | p. 401 |
| Work Function Codes | p. 401 |
| Position Codes | p. 402 |
| Test Specifications | p. 402 |
| PHR/SPHR Case Study | p. 407 |
| Resources for Human Resource Professionals | p. 409 |
| Index | p. 411 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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