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For introductory courses in hospitality.
An engaging introduction to hospitality, for tomorrow’s managers
Introduction to Hospitality is a lively, comprehensive survey of the world’s largest industry — hospitality. Students explore the vibrant inner workings of each hospitality segment, including hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; assemblies, events, and attractions; and managerial areas of the hospitality industry. The 8th edition highlights a range of issues shaping the future of each segment of the hospitality industry.
Introduction to Hospitality , 8th Edition, will also be available in spring 2020 via Revel™ , an interactive learning environment that enables students to read, practice, and study in one continuous experience. Use ISBN 9780135214367 to purchase the Revel access card.
Introduction to Hospitality
by Walker, John R.; Walker, Josielyn T.Edition: 8th
Format: Hardcover
Pub. Date: 2019-06-30
Publisher(s): PEARSON
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Summary
Author Biography
Dr. John R. Walker, DBA, FMP, CHA, is the McKibbon Professor of Hotel and Restaurant Management at the University of South Florida and a Fulbright senior specialist. John’s years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant rooms division manager, catering manager, and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels, and the Coral Reef Resort, Barbados, West Indies.
John has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in the Cornell Hotel Restaurant Administration Quarterly, the Hospitality Educators Journal, and the New York Times. He is a ten-time recipient of the President’s Award for teaching, scholarship, and service, and he has received the Patnubay Award for exemplary professional performance through teaching and authorship of tourism and hospitality publications.
John is an editorial advisory board member for Progress in Tourism and Hospitality Research. He is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator (CHA) and a certified foodservice management professional (FMP).
John is married to Josielyn T. Walker, and they have twins, Christopher and Selina. The Walkers live in Sarasota, Florida.
Table of Contents
PART 1: INTRODUCING HOSPITALITY AND LODGING
1. Introducing Hospitality
2. The Hotel Business
3. Rooms Division
4. Hotel Food and Beverage
PART 2: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES
5. Beverages
6. The Restaurant Business
7. Restaurant Management
8. Managed Services
PART 3: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING
9. Tourism
10. Recreation, Attractions, and Clubs
11. Gaming Entertainment
PART 4: ASSEMBLIES, EVENTS, AND ATTRACTIONS
12. Meetings, Conventions, and Expositions
13. Special Events
PART 5: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
14. Leadership and Management
15. Planning
16. Organizing
17. Communication and Decision Making
18. Control
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