Written in parable form, the work relates the story of Harold, an HR Director, who has fallen victim to the dreaded clutches of info-glut and finds himself paralyzed and unable to move forward because of the deluge of electronic data and e-mail he must fight daily. In a Kafkaesque twist, after such repetitive but fruitless exertion, he actually turns into a hamster running on a hamster wheel, though he's too busy to even notice. Harold meets the info-coach who recognises his ailment and teaches him a few effective lessons about managing e-mail - key to which is developing higher quality while getting rid of unwanted excess. The info coach introduces the COTA system to Harold, which shows him an innovative way of storing all e-mail and electronic media into four main categories. All in all, the book provides a large amount of fun, but poignant information that can be used to reorganise email procedure into an efficient, and effective endeavor.

Mike Song is cofounder and CEO of Cohesive Knowledge Solutions and one of America’s leading experts and speakers on email efficiency and etiquette.
Vicki Halsey, an internationally acclaimed leadership expert and speaker, is vice president of applied learning at The Ken Blanchard Companies.
Tim Burress is cofounder and president of Cohesive Knowledge Solutions and a popular instructional designer, trainer, and speaker on email efficiency and etiquette.