Futurework
by Winslow, Charles D.; Bramer, William L.Format: Hardcover
Pub. Date: 1994-12-01
Publisher(s): Free Pr
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Summary
IPS is a design strategy that works on three levels. First IPS focuses on performance by linking individual work performance to organization performance. Second, IPS supports knowledge workers they transact business with systems that provide advice, tools, reference, and training exactly at the place and moment of need. Third, IPS integrates performance support into systems tailored to each worker's job objectives, background, ability, and preferences.
Table of Contents
| About the Authors | |
| Foreword | |
| Introduction | p. 3 |
| The Performance-Centered Enterprise | p. 25 |
| Performance Support and Information Technology: From Processing Transactions to Transacting Business | p. 46 |
| A Performance System in Action | p. 65 |
| Making Technology Work | p. 91 |
| Case Example: Eagle Technology Advanced Development | p. 112 |
| Case Example: Automated Refinery Information System (ARISE) | p. 116 |
| Satisfying the Customer | p. 123 |
| Case Example: McCaw Cellular Communications and Rogers Cantel Mobile Communications | p. 136 |
| Case Example: Bell Atlantic | p. 147 |
| Turning Information into Knowledge | p. 154 |
| Case Example: Major Aerospace Industry Company | p. 162 |
| Case Example: Andersen Windows | p. 168 |
| Case Example: Connecticut Natural Gas | p. 173 |
| Attaining and Sustaining Proficiency | p. 180 |
| Case Example: North West Water | p. 205 |
| Case Example: Guided Social Simulation (GuSS) | p. 211 |
| Doing More with Less | p. 217 |
| Case Example: OMNI Collaboration System | p. 233 |
| Case Example: AGT Limited | p. 237 |
| Integrated Performance Support for Everyone | p. 247 |
| Case Example: Lufthansa Sales Service Terminals | p. 257 |
| Case Example: The Electronic Shopping Mall | p. 258 |
| Making Change Work | p. 263 |
| Case Example: Organization Change Advisor (ORCA) | p. 276 |
| Learning Organizations and Growth Organizations | p. 281 |
| Case Example: Andersen Consulting's Knowledge Xchange Knowledge Management System | p. 296 |
| Working and Living in the Infocosm | p. 304 |
| Epilogue - The Hunter-Gatherers of the Knowledge Economy | p. 329 |
| Notes | p. 337 |
| Glossary | p. 349 |
| Bibliography | p. 359 |
| Index | p. 369 |
| Editorial Board | p. 381 |
| Acknowledgments | p. 383 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
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