| Foreword |
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ix | |
| Foreword to the Third Edition |
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xi | |
| Preface |
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xv | |
| Part One: Concepts, Principles, Guidelines, and Techniques |
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1 | (114) |
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1. Evaluating: Part of a Ten-Step Process |
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3 | (13) |
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2. Reasons for Evaluating |
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16 | (5) |
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3. The Four Levels: An Overview |
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|
21 | (6) |
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27 | (15) |
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42 | (10) |
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52 | (11) |
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63 | (8) |
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8. Implementing the Four Levels |
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71 | (4) |
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75 | (7) |
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10. Using Balanced Scorecards to Transfer Learning to Behavior |
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82 | (13) |
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11. So How Is E-Learning Different? |
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95 | (20) |
| Part Two: Case Studies of Implementation |
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115 | (246) |
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12. Developing an Effective Level 1 Reaction Form: Duke Energy Corporation |
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117 | (7) |
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13. Evaluating a Training Program for Nonexempt Employees: First Union National Bank |
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124 | (7) |
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14. Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin |
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131 | (13) |
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15. Evaluating a Leadership Training Program: Gap Inc. |
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144 | (24) |
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16. Evaluating a Leadership Development Program: U.S. Geological Survey |
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168 | (18) |
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17. Evaluating a Leadership Development Program: Caterpillar, Inc. |
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186 | (14) |
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18. Evaluating Desktop Application Courses: Pollak Learning Alliance (Australia) |
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200 | (6) |
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19. Evaluating an Orientation Program for New Managers: Canada Revenue Agency, Pacific Region |
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206 | (15) |
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20. Evaluating Training for an Outage Management System: PacifiCorp |
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221 | (18) |
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21. Evaluating a Coaching and Counseling Course: Grupo Iberdrola (Spain) |
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239 | (23) |
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22. Evaluating a Performance Learning Model: Defense Acquisition University |
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262 | (14) |
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23. Evaluating an Information Technology Skills Training Program:The Regence Group |
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276 | (11) |
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24. Evaluating a Performance Improvement Program: Toyota Motor Sales, U.S.A., Inc. |
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287 | (34) |
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25. Evaluating a Career Development Initiative: Innovative Computer, Inc. |
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321 | (22) |
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26. Evaluating the Four Levels by Using a New Assessment Process: Army and Air Force Exchange Service (AAFES) |
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343 | (8) |
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27. Evaluating a Training Program at All Four Levels: Cisco Systems, Inc. |
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351 | (10) |
| Index |
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361 | (12) |
| The Authors |
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373 | |