Conflict Across Cultures
by Lebaron, Michelle; Pillay, VanashriFormat: Paperback
Pub. Date: 2006-11-02
Publisher(s): INGRAM
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Summary
Cultural differences among members of any group-be it a multinational business team or an international family-are frequently the source of misunderstanding and can lead to conflict. With powerful techniques for resolving or at least reducing conflicts, scholars and teachers from around the globe demystify the intricate and important relationship between conflict and culture. Stories, which are at the heart of the book, come from a wide variety of groups and locations, and they give sound counsel for all kinds of settings: business, law, government, non-governmental agencies, schools, communities and families.
Author Biography
Michelle LeBaron is professor of law and director of the University of British Columbia's Program on Dispute Resolution Venashri Pillay is a senior researcher with Accord in South Africa
Table of Contents
| Acknowledgments | p. xi |
| Preface | p. xiii |
| Crossing Boundaries | p. 1 |
| Images of Ourselves: Differences and Connections | p. 2 |
| Forming Our Ideas on Culture and Conflict Resolution | p. 6 |
| A Map through Rough Terrain | p. 7 |
| Deepening the Colors: Expanding Awareness of Conflict and Culture | p. 8 |
| Conflict, Culture, and Images of Change | p. 11 |
| Conflict and Culture: Mapping the Terrain | p. 12 |
| Culture and Conflict: Intertwined Inextricably | p. 15 |
| Connecting Culture and Conflict Resolution | p. 19 |
| Culture: Exploring the River | p. 25 |
| Dare We Define Culture? | p. 25 |
| How Culture Works | p. 29 |
| Guiding Lights: Cultural Starting Points | p. 32 |
| Constructing Cultural Flowers: When Starting Points Overlap | p. 48 |
| Using Our Multicultural Selves | p. 55 |
| A Journey Toward Cultural Fluency | p. 57 |
| Cultural Fluency | p. 58 |
| Anticipatory Capacity: Expecting Uncertainties in Cross-cultural Turbulence | p. 63 |
| Embeddedness: Rediscovering Myself in the Mirror of Cultural Others | p. 66 |
| Expressive Capacity: Describing Indescribable Feelings | p. 72 |
| Navigational Capacity: Sailing across Turbulent Waters | p. 76 |
| The Way Forward | p. 79 |
| When the Waters of Culture and Conflict Meet | p. 83 |
| At the Crossroads of Civilizations | p. 84 |
| Conflict Dynamics | p. 86 |
| How Culture Shapes and Reshapes Conflict | p. 92 |
| How Conflict Shapes and Reshapes Culture | p. 98 |
| Exploring Alternative Scenarios for the Journey Ahead | p. 103 |
| Capacities and Skills for Intercultural Conflict Resolution | p. 111 |
| Overview of Capacities and Skills for Intercultural Conflict Resolution | p. 112 |
| Flexibility | p. 113 |
| Creative Engagement | p. 121 |
| Momentum | p. 128 |
| A Map through Rough Terrain: A Guide for Intercultural Conflict Resolution | p. 137 |
| Relationship at the Center | p. 144 |
| Prepare: People and Process | p. 146 |
| Discover: Explore and Envision | p. 156 |
| Create: Invent, Implement, Evaluate, and Adjust | p. 163 |
| Rejuvenate | p. 175 |
| Transformation | p. 179 |
| Full Circle Reflection: Learning from Ourselves | p. 183 |
| Conflict Resolution across Cultures: A Summary | p. 183 |
| Trials and Triumphs: Becoming a Multicultural Team | p. 191 |
| Process: Reflections on Becoming a Team | p. 198 |
| Relationship: Reflections on Group Dynamics and Interactions | p. 203 |
| Outcome: Reflections on Achievements | p. 209 |
| References | p. 215 |
| Index | p. 219 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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