Process Think : Winning Perspectives for Business Change in the Information Age,9781878289681

Process Think : Winning Perspectives for Business Change in the Information Age

by ; ; ;
ISBN13: 9781878289681
ISBN10: 1878289683
Format: Hardcover
Pub. Date: 1999-12-01
Publisher(s): Igi Global
List Price: $149.95

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Summary

Process Think is a managerial orientation that means acting proactively in identifying process opportunities, applying process concepts in problem solving and a demonstrated willingness in transfering process thinking to fellow employees, customers and partners. Process thinking managers have the capability to intuitively see the implications of their actions. Process Think: Winning Perspectives for Business Change in the Information Age reflects a diversity of perspectives pertaining to change management in the information age.

Table of Contents

Introduction i
PART I: CHANGE STRATEGIES THAT WORK 1(147)
Conducting Business Process Change: Recommendations from Studies of 25 Leading Approaches
2(21)
William J. Kettinger
James T. C. Teng
Strategies for Business Process Reengineering: Evidence from the Field
23(24)
Michael J. Earl
Jeffrey L. Sampler
James E. Short
Tactics for Managing Radical Change
47(26)
Donna B. Stoddard
Sirkka L. Jarvenpaa
Initiating and Implementing Business Process Change: Lessons from Ten Years of Inquiry
73(42)
James T.C. Teng
Varun Grover
Kirk D. Fiedler
Seung Jeong
Business Process Change and Organizational Performance
115(33)
Subo Guha
Varun Grover
William J. Kettinger
James T.C. Teng
PART II: PROCESS MANAGEMENT NUTS & BOLTS 148(79)
Methods for Business Process Reengineering
149(41)
Richard J. Mayer
Perakath C. Benjamin
Paula S. deWitte
Bruce E. Caraway
Michael K. Painter
Closing the Business Process Reengineering Gap: Using the REAL Framework to Identify, Define, and Understand Business Processes
190(19)
'Jon Jasperson
Eric L. Denna
Lee Tom Perry
Basing an IS Strategy on the Organization's Process Architecture
209(18)
Martyn Ould
PART III: THE MULTIDIMENSIONAL EVOLUTION OF PROCESS MANAGEMENT 227(114)
Managing Information about Process
228(22)
Thomas H. Davenport
Michael C. Beers
The New Waves of Business Process Redesign and IT in Demand/Supply Chain Management: Hard Choices for Senior Managers
250(22)
Donald A. Marchand
Enterprise Process Innovation: Strategies and Issues
272(20)
Arun Rai
Jesus A. Ponce de Leon
Arlyn J. Melcher
Reengineering Effectiveness and the Redesign of Organizational Control: A Case Study of the Inland Revenue Authority of Singapore
292(23)
Siew Kien Sia
Boon Siong Neo
The Impact of IOS-Enabled Business Process Change on Business Outcomes: Transformation of the Value Chain of Japan Airlines
315(26)
Akemi Chatfield
Niels Bjorn-Andersen
PART IV: A WINDOW INTO THE 21ST CENTURY 341(55)
IT: The Next 1100102 Years
342(15)
Varun Grover
Albert H. Segars
Information Futures: Producer and Consumer Views
357(9)
James E. Short
Service: The Future
366(12)
Richard T. Watson
Leyland F. Pitt
Pierre R. Berthon
The Futures of IT Management
378(18)
M. Lynne Markus
INDEX 396

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